CoCity (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website cocity.co.uk, and describes your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR)1. Information We Collect
We may collect the following types of information:Personal DataName, email address, phone number, billing information, shipping information, or any details you provide voluntarily via forms, registrations, or purchases.Usage DataIP address, browser type, operating system, referring URLs, pages viewed, and time spent on our site.Cookies and Tracking TechnologiesTo improve your browsing experience, analyse traffic, and personalize content.
2. How We Use Your Information
We use your data to: - Provide and manage our website and services. - Process orders and deliver products or services. - Respond to inquiries and customer support requests. - Send updates, newsletters, or promotional materials (with your consent where required). - Improve our website, services, and user experience.Comply with legal obligations.
3. Legal Basis for Processing (GDPR)
Under GDPR, we process your personal data on the following legal bases:Contractual necessityTo fulfill a contract with you (e.g., product purchases).ConsentWhere you have given explicit permission (e.g., newsletter subscriptions).Legitimate interestsTo operate and improve our services (unless overridden by your rights).Legal obligationsTo comply with applicable laws and regulations.
4. How We Share Your Information
We may share your information with:Service ProvidersPayment processors, delivery partners, IT providers, and other third parties assisting us.Legal AuthoritiesWhere required by law, regulation, or to protect our rights.Business TransfersIn case of a merger, acquisition, or sale of assets.We never sell your personal data to third parties.
5. Data Retention We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once no longer needed, we securely delete or anonymize your information.
6. Your Rights (GDPR)
As a data subject under GDPR, you have the following rights:Right of Access – Request a copy of your personal data.Right to Rectification – Correct inaccurate or incomplete data.Right to Erasure (“Right to be Forgotten”) – Request deletion of your data.Right to Restrict Processing – Limit how your data is used.Right to Data Portability – Receive your data in a structured, machine-readable format.Right to Object – Object to certain processing activities (e.g., marketing).Right to Withdraw Consent – Withdraw consent at any time when processing is based on consent.To exercise your rights, please contact us at: hello@cocity.co.uk
7. Cookies
Our website uses cookies to: - Ensure functionality of the site. - Analyze site traffic and usage patterns. - Personalize user experience. - You can manage or disable cookies through your browser settings.
8. International Data Transfers
If you access our site outside the European Economic Area (EEA), your information may be transferred and stored in countries with different data protection standards.
We ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.
9. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or disclosure.
However, no system is 100% secure, and we cannot guarantee absolute protection.
10. Children’s Privacy
Our website is not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us to remove it.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.
We encourage you to review it periodically.
12. Contact UsIf you have questions about this Privacy Policy or how we handle your data, please contact us hello@cocity.co.uk
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